Dealing with Customer Complaints Certification
Dealing with Customer Complaints Certification Every business – even the biggest and most successful – has to deal with customer
Electronic Customer Service Certification
Electronic Customer Service Certification Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the
Face to Face Customer Service Certification
Face to Face Customer Service Certification Telephone and internet-based customer service is now the norm, but face to face customer
Helpdesk Support Analyst Certification
Helpdesk Support Analyst Certification Learning about the Helpdesk Support Analyst position is vital for everyone who wants to expand their
Identifying and Exceeding Customer Expectations Certification
Identifying and Exceeding Customer Expectations Certification Understanding who your customers are and what they need is important in today’s rapidly
Is the Customer Always Right Certification
Is the Customer Always Right? While customers are undoubtedly the most important asset of any business, the question remains if
Managing and Improving Customer Service Process Certification
Managing and Improving Customer Service Process Certification Business success depends on customer satisfaction. A business may believe that it is
Meeting and Greeting Customers Certification
Meeting and Greeting Customers Certification Customers form an opinion of a business within a few seconds. Creating a positive first
Rescuing Difficult Customers Certification
Rescuing Difficult Customers Certification Even successful organisations will have to deal with dissatisfied customers or clients from time to time.