CPD Level 4 Diploma in Skills Development

Courses:

1. Operations Management Certification

The course covers a good range of specific and technical operations information and also more general management principles with the aim of giving you a broad and all-encompassing knowledge in the field. The course is designed for anybody already working as an Operations Manager or anybody thinking of making a career move into the field. It is particularly useful for those who have previous experience within operations and are thinking of taking the next step into management. However, the course has been specifically designed to require no previous knowledge of the sector.
Divided into 10 comprehensive and easy-to-follow modules, this course covers everything that an employee needs to know regarding operations management.
Module 1: An Introduction to Successful Operations Management
Module 2: Supply Chain Management Part 1 – Purchasing and Inventory
Module 3: Supply Chain Management Part 2 – Product Development and Production
Module 4: Supply Chain Management Part 3 – Product Distribution and Marketing
Module 5: Finance and Managing Costs
Module 6: Working with Employees, Contractors and Other Workers
Module 7: An Introduction to Project Management
Module 8: More Project Methodologies in Operations Management
Module 9: Maintaining Quality in Operations Management
Module 10: Socially and Environmentally Responsible Operations Management

Operations Management Certification Level 2

2. Managing Teams Certification

This course gives you detailed information about how to effectively manage a team. We begin by talking about the hiring and recruiting process, as having the right people on your team is the best way to start building a productive one.
Module 01: How to Choose the Right Members for Your Team
Module 02: Types of Personalities in a Team
Module 03: How to Develop Strong and Positive Team Culture
Module 04: How to Delegate Tasks in a Team
Module 05: How to Resolve Conflict in Your Team

Managing Teams Certification

3. Inspirational Leadership Certification

Inspirational leadership is a key skill to learn in today’s modern corporate culture. It is no longer good enough to simply show up, put in your time, and go home. Nowadays, you need to constantly learn, evolve and strive to be better – both as a leader and as someone who must motivate others to do the same.
This course goes into detail about how you can change your style from mere management to inspirational leadership.

Inspirational Leadership Certification

4. Essential Skills for First-Time Managers Certification

Taking on responsibility for a team can be a huge challenge for first-time managers, and it requires certain skills and abilities that weren’t previously required. As it’s such a difficult transition from an individual to a leader, it’s crucial that all new managers receive the necessary skills and training from the outset.
This course will be looking at the various skills that first-time managers need in order to become better leaders, create engaged, productive teams and produce great results.
You will Learn:
How to adapt your mindset from an individual to a manager
How to successfully delegate tasks
How to motivate your team and encourage professional development
How to build trust and relationships with your team
How to lead by setting an example

Essential Skills for First-Time Managers Certification

5. Communication Techniques for Managers Certification

This comprehensive online course covering the subject of communication techniques is a great way in which to help the managers and team leaders in your business learn more about successful communication, allowing them to professionally liaise with customers and colleagues and giving them the confidence to debate, discuss and resolve conflict in a more effective manner.
Enrolled team members will find lots of practical tips, in order to guide them towards more successful methods of communicating with their team in different ways, while respecting the different communication styles of others.

It’s perfect for existing managers or those who have been recently promoted to management roles, in order to set them up for success.
Module 1 : Emotional Intelligence and Other Key Attributes of Effective and Sustainable Leadership
Module 2 : The Crucial Role of Communication Skills in Effective Leadership and Management
Module 3 : The Ability to Interact, Motivate and Work with Co-Workers
Module 4 : Effective Team Building Strategies and Skills
Module 5 : Conflict Resolution

Communication Techniques for Managers Certification

6. Finance for Non-Finance Managers Certification

This course provides a comprehensive insight into finance for non-finance managers, providing them with the key financial tools to be able to analyse, optimise and significantly improve the financial status of their department and company.
From how to interpret financial statements and reports, to learning how to manage working capital and perform a costing and performance analysis, this course covers everything non-finance managers need to know about finance.
Module 01: Introduction to Finance
Module 02: Cost Accounting
Module 03: Managing Working Capital
Module 04: Measuring Financial Performance

Finance for Non-Finance Managers Certification

7. Time and Priority Management Certification

This course is suitable for all levels of employee whose working patterns and processes would be improved with time management knowledge and some relevant time management tools.
This also applies to team leaders and managers who are responsible for setting tasks and deadlines for a group of employees, enabling them to prioritise and set achievable deadlines.
Module 1 : Time Management at Work: Managing Yourself and Your Resources
Module 2 : Planning and Scheduling
Module 3 : Investing In Yourself and Understanding Your Working Style
Module 4 : Managing Others and Time Management
Module 5: Reviewing Time Management Skills

Time and Priority Management at Work Certification

8. Stress Management in the Workplace Certification

Stress is one of those words that employers dread. A certain amount of stress is good for motivation and productivity, but, when it reaches a level that affects productivity and morale, it can result in sickness and time off work. A stressful workforce is generally not a happy one – it can be demotivated and inefficient.
Being able to recognise the signs of stress is key, and that is where this course comes in. For any employer that understands that the welfare of their employees has an impact on the bottom line, this course delivers valuable key outcomes.
The course is beneficial to team leaders and managers who need to be able to identify stress, who is stressed and what the stressors are.
Module 1 : What Is Stress?
Module 2 : Individual Perceptions of Stress
Module 3 : Developing Face-To-Face Confidence
Module 4 : Handling Objections
Module 5 : Encouraging and Responding to Positive and Negative Feedback
Module 6 : Using Your Body Language for Impact

Stress Management In the Workplace Certification

9. Motivating Colleagues to Perform Certification

For a company that wants a motivated workforce, there is a need to understand what it is that motivates them. To achieve better performance and increased productivity, employers need to know the concepts and principles of motivation and how best to correctly apply them. A motivated workforce is generally a happy workforce, performs better and stays with the business longer.
This course looks at all aspects of the motivation process, including identifying the motivating factors, motivational tools and targets and the rewards for the employee and the business.
It is of particular benefit to team leaders and managers, as well as any staff involved in employee policies.
Module 1: Understanding People
Module 2: Concepts and Theories of Motivation
Module 3: Team Leadership
Module 4: Working with demotivated individuals
Module 5: Personal Development

Motivating Colleagues to Perform Certification

10. Managing and Improving Customer Service Process Certification

This course is based on up-to-date scientific research and studies that have probed into the core of customer care in the modern business world. All of the information has been synthesised into an easy to learn format that can be digested at a pace most suitable to the reader. The course includes not only proven methods to increase the efficiency and effectiveness of your customer care, but also delves into where most companies go wrong in their approaches to help you avoid expensive mistakes. You will be presented with immediately actionable information that will boost your business and demonstrate you care about your customers. This course is comprised of practical tools and information, real life examples and exercises, tests and worksheets to evaluate your understanding of the knowledge you learn
Module 1: Customer Care
Module 2: Customer Service Practices
Module 3: Customer Services Implementation
Module 4: Managing Customer Relationships
Module 5: Personal Development

Managing and Improving Customer Service Process Certification

11. Handling Difficult People and Situations Certification

Any time that your business encounters a difficult person, there’s a cost. It costs you in terms of time that you spend having to deal with the situation and costs you in terms of the extra resources that you have to put into dealing with the situation.
Your staff may all have excellent interpersonal skills, but there are always the unexpected situations that test them. By understanding the reasons for difficult behaviour, an employee is better equipped to deal with difficult people.
This course teaches powerful interpersonal skills that enable your employee(s) to diffuse conflict situations, how to effectively communicate and how to meet the needs of difficult people, in line with your business’s needs and goals.

Dealing with Difficult People and Situations Certification

12. Warehouse Management

If you employ individuals who have responsibility for running and managing the warehouse of your company, this Level 2 Warehouse Management Certification course is a great choice, to provide them with the skills that they need, in order to do so successfully.
The course provides a thorough introduction to all of the information that a warehouse manager will need, from warehouse safety to equipment, stock and managing a team. Students will come away with a comprehensive overview of what successful warehouse management looks like and how to achieve it.

Module 1: The Basic Principles of Warehouse Management
Module 2: Technology and Trends in Warehouse Management
Module 3: Warehouse Processes
Module 4: Picking and Warehouse Management
Module 5: Managing Warehouse Inventory
Module 6: Controlling, Verifying, and Reporting Stock
Module 7: Inventory and Supply Chain in a Warehouse
Module 8: Managing People in a Warehouse
Module 9: Safety in a Warehouse
Module 10: Warehouse Cost Management

Warehouse Management Certification Level 2

13. Dealing with Stress, Anxiety, Depression and Violence in the Workplace

Preventing physical injury in the workplace should be a key concern for all employers, but any approach to worker wellbeing needs to factor in mental health. In addition, employers also need to be aware that workplace violence is a relatively common occurrence across many industries. In this course, you will learn how to identify stress, anxiety, depression and violence in the workplace. With reference to Health and Safety law, you will discover how to fulfil your legal obligations and support employee wellbeing.

Module 1: Introduction
Module 2 The Signs of Stress?
Module 3: How should an Employer Help Workers Suffering from Stress in the Workplace?
Module 4: Mental Health at Work
Module 5: Workplace Violence and Its Effects

Dealing with Stress, Anxiety, Depression and Violence in the Workplace Certification

14. Managing a Sales Team Certification

All effective sales teams are headed by competent leaders who know how to get the most from their staff. If you lead a sales team, you need to understand your key responsibilities, how to motivate your team, how to troubleshoot common problems and how to streamline the sales process.

In this course, you will learn about the role of a sales manager and how you can make your team more efficient. You will discover the personal qualities you need as a manager and practical tips you can use on a daily basis to build a cohesive, successful sales department.

Caring for Your Customers’ Needs Certificate
How to Close More Sales Certificate
Managing a Sales Team Certificate
Negotiating and the Concept of the Three Ps Certificate
Sales Talk – Understanding the Jargon Certificate
Sales Tools and Technology Certificate
Writing Sales Proposals Certificate

Managing a Sales Team Certification

15. Corporate Sustainability Business

This course will teach you the importance of establishing and running a sustainable business and your role as manager of a corporation in making this happen. Corporate sustainability means the development of a business that is committed to safeguarding the environment, improving the lives of people and communities, and using good corporate governance to ensure just wages for all.
The course discusses the role that you as a manager can play in creating a better world by developing a sustainable business, and the types of planning, strategies and implementation required to develop a sustainable business.

Module 01: What Is Corporate Sustainability – Theories and Development
Module 02: The Pillars of Corporate Sustainability
Module 03: Setting Sustainability Goals and Building a Sustainable Business
Module 04: Sustainability Mistakes to Avoid, Greenwashing and Sustainability Regulations

Corporate Sustainability Certification

16. Practical Leadership Skills Certification

The success of your company depends entirely on your ability to lead a team. Without effective leadership, companies soon fail. It is important to be there, to guide your staff, to provide advice and to make crucial business decisions with very little notice.

Those who are unable to learn the skills that they need in order to effectively lead, may find themselves quickly out of a job. Even in a best-case scenario, being an ineffective leader can cause a lot of stress and unhappiness. Thankfully, leadership is not an innate quality. The skills that you need for effective leadership are easy to acquire, as long as you are eager to put in the time and effort.

This course goes into detail about the practical skills that you need for effective leadership.

It begins by diving into the general styles of leadership, giving you the tools that you need in order to identify your own style and make adjustments accordingly.

Next, we discuss the best strategies that you can use in order to motivate your staff.

Delegation and coaching techniques are covered next, ensuring that all the skills that you need for effective leadership are covered as thoroughly as possible.

You will Learn:
The differences between directive, transformational and participative leadership
The drawbacks and benefits of each style discussed
Why motivation is such an important tool to use with your team
The importance of delegation
Why coaching is also an important skill to learn
Benefits of Taking this Course
Learning the three primary strategies that you can use in order to motivate your staff
Understanding why it is important to share corporate information with your staff
Learning how to share your enthusiasm with your team and the benefits of doing so
Understanding the value of delegation and when you need to put it into practice
Learning how and when to most effectively coach your team members
Certificate Sample